Frequently Asked Questions

Can I return or cancel my order?

This depends on the type of product:

Custom-made products
All products that are specially made or personalized according to your wishes are excluded from the statutory right of withdrawal. Therefore, a return or exchange is unfortunately not possible.

Merchandise
For non-customized items, the statutory right of withdrawal applies. You can find the exact information in our cancellation policy.

Should something still be wrong with your order or an item arrive damaged, please contact me. Together we will find an uncomplicated solution.

It is important to me that you are satisfied with your purchase and enjoy it for a long time. Therefore, you can contact me personally at any time with questions or problems.
Are the products also suitable as gifts?

Absolutely! Many of my products are ordered as special gifts for family and friends.

Upon request, I will lovingly package them.
Can I contact you directly?

Yes, I'd be delighted to! Since I create and manage everything myself, you'll always have a direct contact person.

I look forward to your message and will be happy to advise you personally.
Where do you deliver to?

I ship within Germany and internationally.

You can find the exact shipping costs and delivery times on the Shipping & Delivery page.
How much is shipping?

Shipping is calculated based on your location and the items in your order. You will always see the shipping price before completing your purchase.
What materials are used?

I use only high-quality and carefully selected materials that are durable, robust, and sustainable – so you can enjoy your product for a long time.
How long does delivery take?

Since each product is custom-made for you, the processing time is usually 2–3 weeks (depending on the product, it may be a little longer).
Shipping will then follow.
How are the products made?

All products are hand-crocheted by me, Marlene. Each piece is unique and made with a lot of time, care, and attention to detail – not mass-produced, but genuine craftsmanship.
Do you offer free shipping?

Whether free shipping is available depends on the delivery country, the order value, and current promotions.

All available shipping options and possible shipping benefits will be displayed directly in the checkout.
Do you ship internationally?

Yes – we ship our products to many countries worldwide.

The available shipping options and respective shipping costs will be displayed directly at checkout. Please note that for international orders, additional customs or import fees may apply, depending on the destination country.
Do you offer express shipping?

As many products are custom-made only after an order has been placed, processing times can vary depending on the item. If you need your order particularly urgently, please feel free to contact us in advance – we will then individually check what is possible.
How can I contact customer service?

If you have any questions about products, orders or individual concerns, you can contact us at any time via the contact form or by e-mail.

We strive to answer all inquiries personally as quickly as possible.
Do you offer bulk or wholesale orders?

Yes – selected products are also available for larger order quantities or wholesale inquiries.

As many items are individually handcrafted, we personally review each inquiry regarding scope, feasibility, and production time.

If you are interested in a collaboration, outfitting, or a larger order, we look forward to receiving your inquiry via the contact form or by email.
Are your products also available in stores?

Our products are currently available exclusively online. This allows us to thoughtfully curate each collection and craft many pieces individually to order.

You can find new arrivals, limited designs, and exclusive insights directly in our online shop and through our community channels.
How do I care for my new dark carpet?

Dark carpets add stylish accents and lend depth and atmosphere to rooms. To ensure the color and structure remain beautiful for a long time, we recommend gentle care.

• Vacuum regularly and carefully (without a rotating brush).
• Remove stains as soon as possible with a slightly damp cloth.
• Do not use aggressive cleaning agents or bleaches.
• Avoid direct, intense sunlight for extended periods to reduce color fading.
• After cleaning, lay flat to dry and gently pull into shape if necessary.

Please note: Depending on use, incidence of light, and material, lint, dust, or pet hair may be more visible on dark surfaces.
Notes on use

Please handle the products with care so that their shape, stability, and material quality are preserved for a long time.

• The products are not intended as toys.
• Poufs are suitable as seating or decorative elements, but not for bouncing or jumping.
• Mindful use supports longevity and the preservation of handcrafted quality.
Why is my order a custom order?

Every item is individually made for you in my studio only after you place your order and is not industrial stock.

On each product page, you will find detailed information about materials and dimensions. Please note, however, that the cotton cord used is a natural material: it may vary slightly in feel, strength, or structure. Small differences in material thickness are also possible.

Since all products are made entirely by hand, there may also be minimal dimensional deviations of approximately +/- 2 cm. These subtle differences are normal and make each piece truly unique.

Precisely this handcrafted production gives the products their special character – made with great experience, craftsmanship, and an eye for detail.
Why does the material or color differ from the product image?

Materials, Colors & Differences
We strive to represent the colors of our products as realistically as possible. Nevertheless, slight variations may occur due to different screen settings.

Since our baskets, poufs, and rugs are made from natural cotton and recycled yarns, each material brings its own base tone. As a result, even items from the same color series may show minimal differences – especially if you combine several pieces of the same color.

These small nuances are not a defect, but a sign of genuine craftsmanship and the nature of the material. They make each piece a unique individual item that exists only in your home.
How do I care for my new rug?

• Vacuum regularly (without brush)
• Small rugs: hand wash at 30 °C
• For larger rugs, we recommend professional cleaning
• Carefully blot stains, do not rub
How do I care for my new basket?

• Vacuum regularly (without brush)

• Smaller baskets: Hand wash at 30 °C, reshape, and let dry standing up
• Do not tumble dry

• Large baskets with frames are not washable, light vacuuming only
• Clean with a dry or damp cloth
• If necessary, professional cleaning is recommended
Sizes & Usage

Poufs
• Small – for nurseries or as small footstools
• Medium – popular with mothers for nursing and rocking chairs
• Large – a statement piece in the living room: extra seating or stylish footrest

Baskets
• Small – cosmetics, bathroom accessories, small organizers
• Medium – toys, knitting, everyday storage
• Large – blankets, pillows or laundry; particularly stable due to integrated aluminum frame

Rugs
• Round & rectangular variants, all dimensions in the item description.
• Handmade items may have small tolerances of approx. +/- 2 cm.
Is VAT charged on your invoice?

Poufs
• Small – for children's rooms or as a small footstool
• Medium – popular with mothers for nursing and rocking chairs
• Large – a statement in the living room: extra seating or stylish footrest

Baskets
• Small – cosmetics, bathroom accessories, small organizing helpers
• Medium – toys, knitting, everyday storage
• Large – blankets, pillows or laundry; particularly stable due to integrated aluminum frame

Rugs
• Round & rectangular variants, all dimensions in the item description.
• Handmade, therefore small tolerances of approx. +/- 2 cm.